Join Our Team

The Zoo is hiring for the following positions:

  • Customer Service Associate (PT Seasonal)

    The Zoo in Forest Park, located in Springfield, Mass., is hiring part-time, seasonal customer service staff for the Ticket Booth and Gift Shop. The Zoo is open from the end of March through October. These positions would work scheduled days from 9:30 a.m. to 4:30 p.m. in our Ticket Booth, Gift Shop and other areas as assigned. Applicants must have weekend availability. Students and those seeking part-time summer employment are encouraged to apply.


    Job Responsibilities/Requirements:


    • Greet guests in a friendly and polite manner
    • Learn about the animals within our facility and our general operation to
      answer common guest questions
    • Manage the point-of-sale system in both the Ticket Booth and Gift Shop
    • Handle money and process credit cards with accuracy and proper recordkeeping
    • Act as Zoo liaison during animal encounters and other on-site events
    • Basic inventory management
    • Ensure guests are following all Zoo rules
    • Problem-solving skills
    • A high level of verbal communication skills
    • Punctuality
    • Availability: We are open 7 days a week in the summer months. Weekend availability is required
    • Some prior customer service experience preferred but not required.


    Job Types: Part-time, Seasonal


    Pay: $15.00 per hour


    Interested candidates should apply on Indeed. Inquiries submitted via phone or email will not be considered.

  • Zoo Educator (Per Diem)

    Duties and responsibilities:

    • Serve as an educator for programs both on and off-site, as needed, scheduled by the Director or Assistant Director of Education
    • Assist in maintenance of all outreach animal travel carriers and other Education Department equipment
    • Ensure all handling and transport of animals is conducted in a safe and comfortable manner
    • Participate in special events for/at the Zoo
    • Develop relationships with outreach animals
    • Research habitat, history and other information related to outreach animals
    • Help develop enrichment activities for outreach animals
    • Staff booths, fairs and other community events to promote Education Department programs
    • Assist in maintaining a safe, clean work environment
    • Assist in drafting and reviewing of educational signage for Zoo exhibits
    • Assist in providing photos/testimonials to be used for marketing purposes

    Requirements:

    • At least (1) year of previous zookeeping/animal care experience OR at least (1) year of working closely with children (in a zoological, school, or after-school setting, etc.)
    • Must be 18 years of age
    • Must be able to pass a CORI/SORI
    • Must be able to work in all weather conditions
    • Flexibility in scheduling

    Preferred: Bachelor’s degree in biology, animal science, zoology, education, or a related field


    Job Types: Per Diem


    Pay: $15.00 per hour


    Interested candidates should apply on Indeed. Inquiries submitted via phone or email will not be considered.


Interested applicants should apply on Indeed. Inquiries made by phone or email will not be returned.